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Q. What are the advantages of buying a used notebook?

A. Why buy new, when used will do for much less money? With the computer hardware industry changing faster than ever, very few individuals and companies really need the latest laptops. Used notebooks offer excellent value and USAnotebooks.com enables you to buy excellent quality notebooks at wholesale prices. Certainly a used laptop computer will run any application that a desktop system will run. A used laptop computer has a proven record already, since it was working well for the first owner.


Q. How do I know if a used laptop will be the best choice for me?

A. To insure that a laptop will work well for you, consider all of the possible ideas you have about when and where you would use one, as well as the type of software you will want to run. Space considerations are always favorable for notebook use over a full sized desktop computer. If you intend a laptop computer to be your only computer which you will be using at home or in the office with no space limitations, you might want to consider a desktop computer instead. However, a desktop computer isn't exactly portable. Whereas a laptop enables you to work when and where you want, allowing you both ease of operation and trouble free performance. Your computer should enable you to enhance your productivity and make better use of your time and you can use a laptop without being attached to a power outlet when you're traveling or on the move.


Q. Does usanotebooks.com offer warranty with their products?

A. Every laptop is audited, tested, cleaned and individually packaged to assure quality. usanotebooks.com warranties all of their products for a period of 90 days. This is a Limited Warranty that includes parts and labor. Click here to view the full details of our Limited Warranty.


Q. What is usanotebooks.com return policy?

A. We offer a 7-day return exchange for online store credit. If you are not satisfied with the laptop you purchased, you may exchange it within 7 days and receive online store credit to use towards another unit. Because of the great prices and unique inventories, usanotebooks.com does its best to satisfy every customer and their specific needs.


Q. How do I replace a defective product?

A. We take pride in the equipment we sell. All equipment has been thoroughly tested and has gone through numerous diagnostics to ensure our high quality standards. In the event of a warranty issue, just send an e-mail to: RMA@usanotebooks.com and request a Return Authorization number and instructions. The product will need to be sent within 90 days. Click here for full details of our Limited Warranty.


Q. What payment methods can I use at usanotebooks.com?

A. We accept Visa, MasterCard, American Express, and Discover issued from a bank in the United States. We DO NOT accept credit cards issued by foreign banks. All shipments must be made to the address associated with the credit card. We also welcome payments via PayPal, BillPoint or BidPay. For orders over $2000.00 we prefer Wire Transfer payment, or Money Order. We also accept Purchase Orders from Educational establishments.


Q. How much do I have to pay for shipping?

A. We offer standard, insured shipping in the USA via UPS. Overnight shipping and other options are also available. Check out our detailed Shipping Cost prices.


Q. Does usanotebooks.com offer international shipping?

A. We truly believe that we are the #1 laptop export company in the USA. We have sold refurbished laptop computers to over 70 countries for retail buyers, resellers, corporations and educational accounts. We ship worldwide. International purchases of single units are shipped with USPS Express, 5 or more units are shipped via Airlines. Ask for a freight quote to any destination at: Freight@usanotebooks.com.


Q. What should I do if my laptop is not running correctly?

A. Troubleshooting problems on your notebook computer is simple and a matter of narrowing down the problem. In general, some of the most common areas that cause your laptop to function abnormally are:
- You installed new software.
- You added new memory.
- You added new hardware device(s).
The best thing to do is to back-track. If you have added something new and then all of a sudden your notebook starts to misbehave then undo the steps and see if the laptop is back to normal. If it is, then you know that the problem occurring is due to whatever was installed.


Q. What if my system freezes up?

A. If your laptop system freezes, press Ctrl, Alt and Delete simultaneously. In the "Close Program" window, select "Free Access" and click "End Task".


Q. My system won't boot. What should I do?

A. Check the possible causes. If you are running on AC power (as when it is plugged into the wall socket) check to make sure the AC connection is good. Plug in another appliance that you know works. Flip the wall switch on and off. If you are running the system on DC (battery power), try using AC. Connect the AC adapter and plug in the notebook computer. If it still refuses to boot, the internal AC-DC converter may have a short.


Q. After I reinstalled Windows, now my PCMCIA modem is not working, now what do I need to do to get the modem to work?

A. You probably do not have the right drivers installed. Check to see that you have loaded the appropriate software for the card you are trying to use. If you still have problems getting the card to work, contact the PCMCIA Card manufacturer for product support, and find out if the card is a listed compatible product for the model you have. If your PCMCIA modem is not working, check System Properties, Device Manager, and check to see if the Controller of the PCMCIA socket is Intel PCIC compatible PCMCIA controller. If it is, then go to Control Panel, Modems, click on Diagnostics, click on the COM Port that is listed for use by your modem. Click More Info. That should tell you whether your modem is installed properly or not. If you cannot find a COM port listed with your modem, then you have not loaded the modem driver. If that is the case, try installing and reinstalling the modem driver.


Q. What if the battery cannot be fully charged in the 3.5 hours by the power off method?

A. The battery pack might be over-discharging. Do the following:
1. Power off the computer.
2. Make sure that the over-discharged battery pack in in the computer.
3. Connect the AC Adapter to the computer and let it charge.
If the battery pack cannot be fully charged in 24 hours, use a new battery pack.

If the Optional Quick Charger is available, use it to charge the over-discharged battery pack.


Q. What if my computer shuts down before the battery status indicator shows empty or my computer operates after the battery status indicator shows empty?

A. Repeat discharging and charging the battery pack at least three times.


Q. What if the operating time for a fully charged pack is short?

A. Repeat discharging and charging the battery pack three to six times. If you still have a problem, use a new battery pack.


Q. What if the computer does not operate with a fully charged battery pack?

A. The over-current protective function in the battery pack might be activated. Power off the computer for 1 minute to reset this function; then power it on again.


Q. When my computer runs from battery it starts beeping after 10-15 min. Why is that?

A. - Plug your AC adapter in, and power on your system. Go to the CMOS setup by doing a FN + F2 keys. Take a look at the % of the battery, and remove the AC adapter and let it discharge here.
- Your battery icon will start to blink when the % gets low. Press ESC and y (for the Slimnote 8 series) ESC and F4 for the Slimnote 6 series. Try to get the % to the lowest possible it will go. Once this is done then power down your computer.
- Plug the AC adapter in and let the system charge the battery. The charge should take anywhere from one to two hours. Once the charge light goes off then remove the AC adapter and power on your unit. Go into the CMOS settings as in step 1 and verify the charge % on the battery is 100% or close to it. If it is not then exit out and power off your system and plug your AC adapter back in and let it charge further taking note how long the charge light remains on.
- After doing all of this please power on your unit and re-verify your %. You battery should be charged and you should get one hour of time from the battery.


Q. How to condition the battery to get a better charge?

A. - Fully charge the battery.
- Power up the system.
- Go into the CMOS setup by hitting "F2" on power up.
- Run the battery down while staying in the setup screen until the unit completely dies.
- Repeat the process at least 3 times, to get better battery performance.


Q. Battery does not seem to be charging. How long does it to take to charge my battery?

A. Normally it takes two hours to charge the battery if you are not operating the system. If the battery does not seem to be charging, cycle the battery. In other words, discharge then recharge it again!
- Unplug the laptop from the AC adapter and turn it on.
- Let the computer run under battery power until the laptop turns off.
- Remove the battery pack.
- Using a soft cloth, wipe off the battery packs connectors and the AC adapter connectors.
- Re-insert the battery pack.
- Plug the computer into the AC adapter and check the wall outlet, making sure the connection is firm.
- With the PC turned off, let the battery charge until the battery status light or icon glows green.
- Unplug the AC adapter.
- Remove the battery.
- Wait 30 seconds and re-insert the battery.
- Plug the AC adapter back in.
- Let the battery recharge until the battery status light turns green or the icon displays 100%.
- Now your battery should be fully charged.
- Unplug the laptop from the AC wall outlet and turn it on.


Q. Why don't some laptops charge the battery while the unit is on?

A. This feature was taken out as it can cause memory effect on batteries. The laptop has to be turned off in order for the battery to be charged.


Q. I ordered a Pentium III computer, but it shows up as Pentium II. What should I do?

A. We would like to assure you, that indeed you have a Pentium 3 laptop. Probably, you just went to check the processor's speed in windows under My Computer, Properties or some equivalent way. It is well documented that the Windows operating system reports most of the processors' speed and type incorrectly. For more info, please visit the Microsoft Knowledge Base Article - 292606 at : http://support.microsoft.com/default.aspx?scid=kb%3ben-us%3b292606.

If you would like to see the real processor type, we suggest you to get a trustworthy software, that shows you the correct info. There are a lot of them available for download at http://www.download.com.

Also, if you check your computer's model number at the bottom of it right next to a barcode, you can visit IBM's website where you can see that the model number corresponds to a P3 computer. For your convenience, here is the link for IBM: http://www-3.ibm.com/pc/support/site.wss/quickPath. do?quickPathEntry=+2626L0U.


Q. Laptops and notebooks: Are the terms interchangeable?

A.

They both mean the same thing. We don't know the official story, but we know that the word laptop was first used for portables in the late 80s. Those laptops were several times heavier than today's laptops (or notebooks, if you like). Laptops were originally very bulky, as much as 40 lbs, with tiny 9" displays and just a 20MB hard drive. The notebook term came later when the laptop size was equal to the size of the standard notebook pad, what is 8.5" X 11".

One piece of advice: If you really want to get a sense of how a notebook feels-- you'd be surprised how important this is, it is a great idea to go to a local computer store to play with a few different models. Even if they don't have the exact machine you want at a certain price, at least you'll learn what you want in a keyboard, weight, screen size, and input device (touchpad or pointing stick). You can buy online from almost all major computer vendors. Don't forget, that you can save a lot of money on a great refurbished laptop.



Q. Is there any danger in leaving a laptop on 24 hours a day?

A.

As long as it's in a well ventilated area, there's no danger. At least, no more danger than there would be if you left your desktop computer on all day. The danger to laptops is overheating. Because all the hardware is in such cramped quarters, it tends to get very hot. The bottom gets hot, so be careful where you put it. You may even want to put it on something raised so the air can get to the bottom. If you leave a laptop on blankets or a bed, it will often overheat because the insulation of the material is keeping the heat in. A tip that may help you when you're transporting your laptop is to take out the battery to ensure that you don't accidentally leave the laptop on.



Q. Why Doesn’t AOL 8.0/9.0 work on my Laptop Computer?

A.

To run AOL® 9.0 Optimized, your computer needs to meet the following minimum system requirements:

  • Pentium® class processor 166 MHz or higher
  • Windows® operating system of Windows 98 or higher
  • Internet Explorer 6.0 or higher
  • Between 420-440 MB (megabytes) of free hard drive space to install AOL 9.0 Optimized depending on your Windows operating system, and up to an additional 81 MB if you need to install a new version of Internet Explorer
  • 128 MB of RAM minimum
  • VGA, SVGA, or better display
  • 800x600 screen resolution (minimum), 1024x768 for optimal viewing
  • 28.8 Kbps or faster modem or other means of Internet connection

To run AOL 8.0 Plus, your computer needs to meet the following minimum system requirements:

*Minimum System Requirements for Windows 98:
Pentium class processor 166 MHz or higher
64 MB (megabytes) of RAM minimum
Hard drive free space required for install: 141 MB*
VGA, SVGA or better display
800x600 screen resolution for optimal viewing
28.8 Kbps or faster modem or other means of Internet connection
Internet Explorer 5.0 or higher
*Requires up to 214 MB of free space if Internet Explorer 6.0 needs to be installed.
*Minimum Operating System requirements for 8.0 and 9.0 is Windows 98

This page will be updated periodically. Please, help us to do a good job! Send us your Questions that you think should be on our FAQ page to Question@usanotebooks.com



Q. The most important question:
Why should I buy my laptop from usanotebooks.com?

A.

There are many used laptops offered online on eBay, Amazon and in Yahoo stores. It is probably very confusing for the consumer to decide where to buy. Some prices are tempting, but don't forget that you'll get what you'll pay for, or even much less!

Be aware of hidden cost! Some Online Laptop Stores offer products on very low prices with stripped specification. When they make you buy the so called "Options", like more memory, larger hard drive, modem, etc., you'll end up with a price that is not so attractive any more.

Some Online Notebook Stores call any notebook "grade A" and you'll be disappointed when you receive a laptop with cracks and deep scratches, showing wear and tear.

If you buy your laptop without carefully selecting the supplier, you might end up with a lemon with defective parts or not running at all. In this case you are in the mercy of the dishonest supplier, who didn't deliver your laptop as promised and might ignore your complaint.

We are proud to sell the highest grade refurbished laptops and we are 100% behind out products. We are NOT brokers! We own the laptops that we offer for sale and they are ready to ship. We are here if there is a problem and we take care of it. Our reputation is second-to-none and we've been at the same location for over 10 years.

References are available in your state and worldwide.

PS: It is easy to deal with usanotebooks.com

As well as the convenience of ordering online, USAnotebooks.com also offers the flexibility of ordering by phone. If you'd prefer to speak to a real live person, our customer service representatives are standing by:


Monday - Friday from 10am - 5pm EST


Outside these hours you may leave a message at any time and we will always call you back within 24 hours.
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